Support Ticket System using Laravel + MySQL

A complete Support Ticket System built in Laravel 12 and MySQL – designed for companies, IT support teams who want a real-world project.

🔹 Features Included

✅ Admin Panel

• Manage categories (departments)

• Create Sub-Admins and assign departments

• View all tickets (new, in-progress, closed)

• Generate reports (date-wise, status-wise, priority-wise)

✅ Sub-Admin Panel

• Sub-admins can log in separately

• Access only the tickets assigned to their department

• Update ticket status & remarks

• Ticket history is maintained automatically

✅ User Panel

• Register & login securely

• Create support tickets with category & priority

• Track ticket status (New, In Progress, Closed)

• Password recovery with email

🔹 Technical Details

• Framework: Laravel 12

• Backend: PHP 8+

• Database: MySQL / MariaDB

• Frontend: Blade Templates, Bootstrap

• Security: Passwords hashed (bcrypt), Session-based login