The Support Ticket System using PHP and MySQL is a feature-rich and academically aligned final year project, designed for students pursuing BCA, MCA, B.Tech, M.Tech, or BE. Developed using PHP and MySQL, this project offers a practical solution to real-world problems, making it ideal for final-year academic submissions. Moreover, it provides both functional and educational value, helping students strengthen their programming, database, and system design skills.
Importantly, the project package includes a complete and structured source code, MySQL database, and a detailed final year project report exceeding 35 pages. The documentation follows a standard academic format and contains all essential diagrams—ER Diagram, Use Case Diagram, Class Diagram, and DFD (Level 0, 1, 2). These diagrams are explained clearly, helping students understand both the logical and physical design of the system.
What’s Included in the Project Package?
When you download this project, you’ll receive:
Full source code (PHP + MySQL)
SQL database file
Project Report in DOC/PDF format
ER Diagram, Use Case Diagram, DFD, Class Diagram, Database Schema
PPT presentation for viva
Step-by-step installation guide
Suitable For:
- BCA Final Year Project
- MCA Final Year Project
- B.Tech / BE Final Year Project
- B.Tech / BE Final Year Submission
- B.Tech / BE / M.Tech Academic Project
- BCA Final Year Project Report
- MCA Final Year Project Report
- B.Tech Final Year Project Report
- BE Final Year Project Report
“Support-Tickets System” software offers numerous benefits to system administrators. It acts as a web-based ticket system that manages inquiries, as well as other types of support processes. The software also ranks inquiries and classifies them all by priority.
This type of software can also help reduce the amount of training that’s needed for the support staff. As a result, support staff can become experts in a shorter amount of time. Such an advantage allows for a much speedier resolution of tickets.
In this project there are two module admin, user.
Admin:
- Dashboard: In this section, admin can briefly view total sub-admin, all tickets received, Total New Tickets, Total In-Process Tickets, Total On-Hold Tickets, Total Tickets Resolved, Total Category and Total Knowledge-Base.
- Sub-Admin: In this section, admin can manage sub-admins (add/delete/update).
- Category: In this section, admin can manage category (add/delete).
- Tickets: In this section, admin can manage tickets and resolved user’s queries.
- Reports: In this section, admin can view the and check tickets details in a particular period.
- Knowledge Base: In this section, admin can manage knowledge-base(Add/Update/Del)
- Profile: User can update his/her profile.
- Change Password: User can update/his/her account password.
User:
- User can raised the Ticket
- Check the Ticket History
- User can Update the Ticket
- Can check the Knowledge Base
There are no reviews yet.